Return & Replacement Policy:
1. If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:
1.1 It is within 05 Days from the delivery date.
1.2 All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
1.3 If the item came with a free promotional item, the free item must also be returned.
1.4 Refund/ replacement for products are subject to inspection and checking by aremvo.com team.
1.5 Damages due to neglect, improper usage will not be covered under our Returns Policy.
1.6 Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
1.7 Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
2. Reasons for returns & replacement
2.1 Product is damaged, defective or not as described.
2.2 Size Mismatch for clothing.
2.3 Wrong product sent.
2.4 Unhappy with the product quality.
3. In Case of Lost Items
Lost items will be replaced if the same product is available, if not a full refund will be arranged.
4 How to return
4.1 Contact aremvo.com Customer Care team by calling +8801678140542 or by emailing aremvo.com@gmail.com within 05 days after receiving your order.
4.2 There are two ways to return/replace the product with us. You may come by yourself to our office address or you have to send the product on your own.
4.3 Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is valid, we will replace the product with a new one or we will proceed with the refund.
Refund Policy
1. The refund will be processed after we have completed evaluating your return.
2. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
3. If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
4. For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund less the service charges (As on today it is 5% of the order value).
5. If online payment is made once more due to technical error, payment refund will be made.
6. You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at aremvo.com@gmail.com and we shall investigate.
Need help?
Contact us at aremvo.com@gmail.com for questions related to refunds and returns.